Mission
The sales agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.
Profile
RESPONSIBILITIES/DUTIES
• Welcoming customers in a professional manner.
• Check the proper functioning of the equipment (Tickets office machine / subscriptions devices).
• Assists and directs customers to their destinations correctly.
• Check the stock of tickets/subscriptions cards
• Deliver and receive the cash after checking it at the beginning and end of each shift.
• Ensures that tickets/subscriptions are sold correctly to avoid errors.
• Issue and renew subscriptions of all kinds.
• Ensuring that money is counted and sorted in his or her custody when issuing tickets.
• Checking cash receipts in the presence of the office manager.
• Complete all required cash documents.
• Communicate professionally any instructions to colleagues on subsequent shifts.
• Check the stock of tickets, change & cards before receiving it.
• Report any deficiencies or emergency problems to the office manager, station manager or area manager, with due regard to the administrative hierarchy.
• Adhere to the dress code policy of the company.
• Perform any other duties assigned by the sales leader & zone manager.
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:
• B.Sc./M.Sc. Degree in any relevant discipline.
KNOWLEDGE:
• Good communication skills, both written and oral.
• Attention to detail and proactivity.
• Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.
• System oriented.
• Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.
• Flexible approach to working hours and ability to work in a team.
• Proactivity in identifying and solving problems.
• Skills in research, collection, and assimilation of information.
• Be well informed about all activities that have an impact on passengers.
• Develop a cooperative relationship with internal and external contact persons.
• Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.
EXPERIENCE:
• 1 to 3 years’ experience in a customer service environment.