Mission
Application support Coordinator is responsible for overseeing the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.
Profile
• Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.
• Work with multiple teams (external / internal) for successful resolution of issues and incidents.
• Delivering regular and customized training to teams within the business
• Execution of database scripts/extracts as needed.
• Company application troubleshooting and supporting during UAT and Production.
• React to High Severity issues technical situation that requires immediate attention.
• Performing analyses on software application functionality and suggesting improvements.• Keeping a record of configuration changes and scheduling application updates
• Documenting processes and monitoring application performance metrics.
• Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.
• Consulting with the software vendors, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Open to flexible working conditions including after-hours scheduled application maintenance and support.
• Prepare reports timely and accurately to meet department requirements, policies, and standards.
• Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
• Able to manage more than one project in-parallel aside from the application support.
• Perform other related duties or assignments as directed and added responsibilities might be assigned.