Application Support Coordinator

  • Fixed-term contract
  • Full-time
  • Entry Level
  • BA, BS/BSc
  • IT Specialist


Application support Coordinator is responsible for overseeing the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.


• Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.

• Work with multiple teams (external / internal) for successful resolution of issues and incidents.

• Delivering regular and customized training to teams within the business

• Execution of database scripts/extracts as needed.

• Company application troubleshooting and supporting during UAT and Production.

• React to High Severity issues technical situation that requires immediate attention.

• Performing analyses on software application functionality and suggesting improvements.• Keeping a record of configuration changes and scheduling application updates

• Documenting processes and monitoring application performance metrics.

• Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.

• Consulting with the software vendors, internal users, and clients to improve application performance.

• Managing code migration across environments to ensure continued and synchronized functionality.

• Open to flexible working conditions including after-hours scheduled application maintenance and support.

• Prepare reports timely and accurately to meet department requirements, policies, and standards.

• Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

• Able to manage more than one project in-parallel aside from the application support.

• Perform other related duties or assignments as directed and added responsibilities might be assigned.