The Customer Service agent is responsible for selling tickets/subscriptions, welcoming, and advising customers and accompanying them during the purchasing process. Prospecting for customers, managing customer movements in front of the sales office. Providing after-sales service to customers.

RESPONSIBILITIES/DUTIES

• Maintain positive, empathetic, and professional attitude toward customers always.

• Respond promptly to customer inquiries.

• Acknowledge and resolving customer complaints.

• Know our products inside and out so that you can answer questions.

• Process orders, forms, applications, and requests.

• Keep records of customer interactions, transactions, comments, and complaints.

• Communicate and coordinating with colleagues as necessary.

• Provide feedback on the efficiency of the customer service process.

• Ensure customer satisfaction and provide professional customer support.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Min. Vocational Diploma or any suitable education level.

KNOWLEDGE:

• Basic knowledge of customer service.

EXPERIENCE:

• An experience of 1 to 2 years in a customer service or retail.

DESIRED BEHAVIORS

• Ability to handle stress and critical situations.

• Ability to work as a part of a team.

• Ability to Work under pressure.

• Attentive to details.

• Flexibility to work on shift patterns based on the roster

• Good communication skills, both written and oral.

• Ability to remain calm, speak softly and express themselves clearly and effectively, especially in difficult situations.

• System oriented.

• Customer-oriented, able to anticipate, understand, react to situations, and satisfy customer needs.

• Proactivity in identifying and solving problems.

• Develop a cooperative relationship with internal and external contact persons.

• Demonstrates rigor in the execution and application of instructions and procedures. strictly adhere to rules of conduct and procedures.