Business Applications analyst oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: business requirements gathering, implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and versions alignment.

RESPONSIBILITIES/DUTIES

• Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.

• Work with multiple teams (external / internal) for successful resolution of issues and incidents.

• Delivering regular and customized training to teams within the business

• Execution of database scripts/extracts as needed.

• Company application troubleshooting and supporting during UAT and Production.

• React to High Severity issues technical situation that requires immediate attention.

• Performing analyses on software application functionality and suggesting improvements.

• Keeping a record of configuration changes and scheduling application updates.

• Documenting processes and monitoring application performance metrics.

• Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.

• Consulting with the software vendors, internal users, and clients to improve application performance.

• Managing code migration across environments to ensure continued and synchronized functionality.

• Open to flexible working conditions including after-hours scheduled application maintenance and support.

• Prepare reports timely and accurately to meet department requirements, policies, and standards.

• Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

• Able to manage more than one project in-parallel aside from the application support.

• Perform other related duties or assignments as directed and added responsibilities might be assigned.

QUALIFICATIONS:

• Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.

• Degree qualification in related field – such as computer science / Business administration.

• Technical certification in business applications, ERP, Database administration is preferred.

• Project management/ PMP Certification is a plus.

KNOWLEDGE:

• Intimate knowledge of an organisation’s computing systems.

• Familiarity with project management software tools, methodologies, and best practices.

• Experience seeing projects through the full life cycle.

• Expert in Microsoft Office.

• Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.

• Proven analytical and problem solving skills with the ability to assess complex issues with limited information.

EXPERIENCE:

• 3 to 5 years of experience in application analysis and support.

• Up to 2 years of experience in project management.

• Understanding of corporate environment.

DESIRED BEHAVIORS

• Ability to work independently and within a team.

• Extremely organized with strong time-management skills.

• Ability to explain complex ideas to those with limited IT and systems knowledge.

• Self-motivated professional to work with minimal direction with effective time management skills.

• Good verbal and written communication skills.

• Listening ability and patience.

• Extraordinary customer service and relationship management experience.

• Critical thinking skills with excellent attention to details.