The role is to ensure proper computer operations through receiving calls and requests, so that end users can accomplish their daily tasks.

Responsibilities/Duties

• Receive users and customers issues through phone and ticketing system

• Resolve assigned customer technical issues (diagnosis, intervention, alert).

• Escalate as required, within a proper time frame.

• Communicate with customers clearly, effectively, and professionally.

• Participate in On-Call/After Hours Rotation.

• Other duties and responsibilities might be assigned.

 Essential Qualifications, Knowledge & Experience

QUALIFICATIONS:

• BSc in computer related field or information technology.

• Good knowledge of English and Arabic.

• CompTIA A+ or similar certification is a plus.

• Microsoft Office Programs.

• Microsoft Desktop Operating Systems.

KNOWLEDGE:

• Knowledge of print drivers, print servers and multi-function printer maintenance.

• Ability to communicate problems with supervisors as they become known.

• Ability to actively listen to technical problems and users, and conveying clear message to supervisor.

EXPERIENCE:

• Fresh graduate, Internship is a plus.

• Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.