·       Company application administration: Deploy, configure, integrate, and test the implemented solution based on Technical and Business requirements.

·       Work with multiple teams (external / internal) for successful resolution of issues and incidents.

·       Delivering regular and customized training to teams within the business

·       Execution of database scripts/extracts as needed.

·       Company application troubleshooting and supporting during UAT and Production.

·       React to High Severity issues technical situation that requires immediate attention.

·       Performing analysis on software application functionality and suggesting improvements.

·       Keeping a record of configuration changes and scheduling application updates.

·       Documenting processes and monitoring application performance metrics.

·       Establishing the root causes of application errors and escalating serious concerns to vendor and RDMC management.

·       Consulting with the software vendors, internal users, and clients to improve application performance.

·       Managing code migration across environments to ensure continued and synchronized functionality.

·       Open to flexible working conditions including after-hours scheduled application maintenance and support.

·       Prepare reports timely and accurately to meet department requirements, policies, and standards.

·       Monitor the adherence to all relevant safety and environmental management procedures and controls to guarantee employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.

·       Able to manage more than one project in-parallel aside from the application support.

·     Perform other related duties or assignments as directed and added responsibilities might be assigned.

QUALIFICATIONS:

•     Bachelor’s degree is preferred in Computer Science, Business Information Systems or related study.

•     Technical certification in business applications, ERP, Database administration is preferred.

•     Professional business English is essential, French is a plus

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KNOWLEDGE:

•     Intimate knowledge of an organization’s computing systems.

•     Experience seeing projects through the full life cycle.

•     Expert in Microsoft Office.

•     Experience in relational database Engines (SQL Server, MySQL, Oracle, etc). This includes the ability to write SQL queries.

 

EXPERIENCE:

•     Up to 2 years of experience in application analysis and support.

•     Understanding of corporate environment or ERP system.

•     Able to write clear reports and prepare technical user guides

•             Fluent Excel user

Applications support professional oversees the installation and maintenance of software applications to streamline business operations. Their duties include a variety of application related activities: implementation, deployments, optimizing application performance, administration, data loading and performing debugging procedures as needed. They will engage with the software provider to ensure technical compliance and version alignment.