JOB PURPOSE: 

The CMMS Engineer is responsible for the administration, configuration, support, and enhancement of the Computerized Maintenance Management System (CMMS) and associated data solutions for RDMC operations (Green Line 3 and LRT). This role ensures the seamless operation of CMMS platforms, supports integrations with other systems, and improves data accuracy and system usability. The engineer will work closely with cross-functional teams to drive automation, process optimization, and data-driven decision-making for maintenance and asset management functions.

RESPONSIBILITIES/DUTIES 

CMMS Administration & Technical Support

• Administer, configure, and maintain CMMS platforms (e.g., IBM Maximo) and related maintenance applications to ensure continuous availability and performance.

• Provide Tier 2/3 technical support and coordinate with internal/external stakeholders for the resolution of incidents and service requests.

• Ensure compliance with system SLAs by responding to and resolving high-severity issues promptly.

• Perform system upgrades, patching, and user access management in line with IT governance standards.

Data Integration & Automation

• Design, develop, and maintain data pipelines between CMMS and other enterprise systems (e.g., SCADA, ERP, Data Lake).

• Ensure accurate and complete data flow across integrated systems while maintaining system compatibility and performance.

Governance & Quality Assurance

• Validate data inputs and outputs to ensure accuracy, completeness, and consistency across systems.

• Monitor and improve the quality of data related to assets, work orders, spare parts, and preventive maintenance schedules.

• Establish data quality governance practices, including metadata definitions, naming conventions, and version control.

Process Improvement & Functional Development

• Analyze maintenance processes and system workflows to identify gaps and opportunities for optimization.

• Design and implement enhancements to CMMS functionalities that support evolving business needs.

• Conduct periodic system health checks and user experience reviews to proactively identify improvement areas.

Documentation & Compliance

• Maintain comprehensive documentation of CMMS configurations, integrations, guides and troubleshooting steps.

• Track system changes, including configuration modifications, interface updates, and data migrations.

• Assist in the preparation and execution of audits related to asset and maintenance data.

• Ensure system compliance with cybersecurity, IT policies, and asset management standards.

Training & Stakeholder Engagement

• Deliver regular and tailored training sessions for end-users, engineers, and maintenance personnel on CMMS usage and best practices.

• Support the CMMS roadmap development, aligning system enhancements with long-term asset management strategies.

• Act as a liaison between technical teams and business users to ensure system alignment with operational needs.

Performance Monitoring & Reporting

• Track and report on key system performance indicators (e.g., downtime, ticket resolution time, data accuracy).

• Generate dashboards and analytical reports for internal departments to support strategic decision-making.

Other Duties

• Keep abreast of technological advancements and recommend upgrades or new tools to enhance CMMS capabilities.

• Perform additional duties as required by Technical/ IT Management.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Business Information Systems, Engineering, or a related field.

• Fluent in English and Arabic; French is a plus.

KNOWLEDGE:

• Strong functional and technical knowledge of CMMS systems (preferably IBM Maximo).

• Solid understanding of system integrations, data pipelines, and automation concepts.

• Knowledge of SCADA concepts and industrial data interfaces.

• Hands-on experience with SQL and/or Oracle databases.

• Familiarity with AWS Data Lake, Data Mart, or equivalent cloud-based solutions is a plus.

• Proficiency in documenting business processes and technical workflows.

• Advanced knowledge of Microsoft Office tools, particularly Excel.

EXPERIENCE:

• 3-5 years’ experience in CMMS or asset management system administration within similar industries.

• At least 2 years of experience in business systems implementation and support, preferably in infrastructure or transport sectors.

• Demonstrated experience managing system data quality and integration projects.

DESIRED BEHAVIORS & EXPERIENCES

• Strong analytical and diagnostic skills; able to troubleshoot complex issues independently.

• Clear and effective communicator, able to engage with both technical and non-technical stakeholders.

• Process-driven mindset with the ability to visualize improvements and drive automation.

• Self-motivated, proactive, and capable of managing priorities with minimal supervision.

• High attention to detail and commitment to data integrity.

• Adaptable and resilient under pressure, particularly during critical system incidents.

• Comfortable working in a multidisciplinary and multicultural team environment.