Mission
JOB PURPOSE
The driver is responsible for the safe, punctual, and efficient operation of trains on both the main line and within the depot. This role ensures high standards of safety, reliability, and customer service while strictly adhering to all operating protocols and signaling systems. The Driver plays a vital role in maintaining continuous service and responding effectively to abnormal or emergency situations.
Profile
RESPONSIBILITIES/DUTIES
Train Operation
• Operate trains on the main line and within depot boundaries in accordance with operational procedures.
• Execute stabling and unstabling procedures for trains at designated locations.
• Monitor train performance and ensure full compliance with onboard and wayside signaling systems.
• Drive the Trains safely and reliably as per the timetable or as per instructions received from the OCC and Driving Supervisor & Lead.
• Drive the train insuring delivery service to customers (Punctuality, Comfort, Information).
• Ensure that the delivery of safe service is achieved under normal and degraded operating conditions.
• Perform first-line maintenance in case of train failure using the procedure booklet.
Safety and Compliance
• Prioritize the safety of passengers and operations under normal, degraded, and emergency conditions.
• Conduct pre-service safety inspections of the train before commencing operations.
• Follow and apply all safety protocols, operational rules, and standard operating procedures (SOPs).
• Wear full uniform and personal protective equipment (PPE) during duty hours.
Communication and Coordination
• Notify the OCC Controller of any operational incidents, abnormalities, or safety hazards.
• Report to the assigned Driving Supervisor at the start of the shift and inform of any delays or unforeseen absences.
• Receive and acknowledge operational updates and service-related information at the beginning of each shift.
• Coordinate with OCC or Depot Train Controllers regarding timetable adherence, degraded modes, or operational changes.
Service Continuity and Degraded Operations
• Respond appropriately to train failures and degraded operating conditions to maintain service continuity.
• Execute degraded mode operations in strict accordance with instructions and safety guidelines provided by the OCC Controller.
Customer Service and Station Interaction
• Monitor passenger exchange at stations to ensure safe boarding and alighting.
• Ensure adherence to scheduled departure times and turnback procedures at terminal stations.
General Duties
• Maintain professionalism and uphold the image of RDMC service.
• Fulfill any additional duties and tasks as assigned by the operations team.
• Always ensure acknowledging any safety notice by respecting the dedicated procedure
• Accountable for the availability and damages that occurred on tools such as Tetra Radio, Tablets, square keys…
Mentorship
• In line with the mentorship process, senior drivers may periodically take trainees into the cab to provide hands-on guidance and support during their training, acting as designated mentors.
Safety Responsibilities
• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.
• All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:
• Technical education in electronics, electrical, mechanical, or communications engineering.
KNOWLEDGE:
• Solid understanding of technical terminology relevant to industrial or transport systems.
• Strong awareness of public safety principles and procedures.
• Good command of the English language, both spoken and written.
EXPERIENCE:
• 0 - 3 years of experience in a technical field.
• Previous experience in the railway industry is an advantage.
OTHER REQUIREMENTS :
• Successful candidates shall be required to sign a Training and Service Commitment Agreement, committing to remain employed by the Company in the appointed Metro Driver position for a minimum period of 24 months following the successful completion of the required training.
• Candidates must not wear or require corrective eyeglasses or contact lenses and must meet the Company's occupational health requirements and all applicable governmental medical fitness requirements for the Metro Driver position.
• Minimum height of 165 cm, to ensure the ability to safely and effectively operate all train controls and access required equipment across all train types.
DESIRED BEHAVIORS
• Safety-First Mindset: Consistently prioritizes the safety of passengers, self, and equipment by strictly adhering to safety protocols, operational rules, and emergency procedures.
• Operational Discipline: Demonstrates high levels of concentration and precision while operating trains and executing stabling, unstabling, and degraded mode procedures in compliance with SOPs.
• Situational Awareness: Maintains vigilance and alertness to detect and respond promptly to any abnormal operating conditions, equipment malfunctions, or safety risks.
• Clear and Timely Communication: Communicates effectively with Traffic Controllers, supervisors, and control centers to report incidents, receive updates, and ensure seamless coordination during all service modes.
• Reliability and Punctuality: Reports to duty punctually, reliably follows schedules, and proactively informs relevant personnel of any absences, delays, or operational concerns.
• Customer-Oriented Approach: Observes passenger boarding and alighting to ensure safety, while supporting a smooth and efficient travel experience.
• Adaptability and Composure: Remains composed and focused under pressure, particularly during degraded or emergency operations, and responds calmly and efficiently to maintain service continuity.
• Team Collaboration: Cooperates with operational staff, OCC, and depot personnel to contribute to the overall efficiency, safety, and reliability of RDMC service.
• Fitness: Safety-critical medical checks and Special psychometric tests to assess candidate capabilities.