Mission
JOB PURPOSE
To oversee and implement the maintenance of telecommunication systems, ensuring operational reliability, safety, and performance. The role includes managing a team of technicians, executing preventive and corrective maintenance, supporting operational planning, and ensuring compliance with safety and quality standards.
Profile
RESPONSIBILITIES/DUTIES
Operational & Technical Maintenance
• Oversee preventive and corrective maintenance of telecom systems (e.g., MSN, TETRA, CCTV, Intercom, Fire Detection, etc.) ensuring compliance with safety, quality, and technical standards.
• Provide technical support for both indoor and outdoor telecom systems, including equipment installed on trains.
• Conduct system inspections and troubleshoot issues to maintain optimal performance.
• Ensure proper condition and calibration of tools and equipment.
• Supervise and verify the quality and completion of contractor maintenance work.
Team & Workflow Management
• Manage maintenance staff, assigning and prioritizing tasks daily.
• Support team development by promoting knowledge sharing and collaboration.
• Monitor team activities, analyze outcomes, and implement necessary improvements.
• Coordinate cross-functional technical activities with other maintenance teams.
Reporting & Documentation
• Ensure accurate and timely reporting using designated checklists and maintenance systems.
• Maintain documentation, stock levels, and asset traceability, updating relevant IT systems.
• Investigate and report any incidents or damages, whether identified or reported.
Compliance & Continuous Improvement
• Ensure all maintenance activities align with safety and environmental regulations.
• Apply continuous improvement practices to optimize maintenance operations.
• Take corrective or preventive actions when operational anomalies are detected.
• Carry out any additional duties aligned with departmental goals and safety obligations.
Safety Responsibilities
• Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as
required within the job role.
• Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
• Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.
• All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE
QUALIFICATIONS:
• Bachelor’s Degree in Telecommunications, Electronics, or Electrical Engineering.
• Fluent in English and Arabic, French is a plus.
KNOWLEDGE:
• General knowledge of telecom and electronic systems maintenance.
• Understanding of troubleshooting methods and maintenance workflows.
• Awareness of team and change management principles.
• Familiarity with Maintenance Management Systems (MMS), such as Maximo.
EXPERIENCE:
• 3–5 years of relevant experience in the railway or infrastructure industry.
• At least 3 years of hands-on experience in telecom systems maintenance.
DESIRED BEHAVIORS
• Communicates clearly and respectfully across all levels.
• Organizes tasks efficiently and adapts well to shifting priorities.
• Maintains composure and judgment under pressure.
• Demonstrates accountability and ownership of responsibilities.
• Approaches challenges with a proactive and solution-oriented mindset.
• Works collaboratively while fostering a respectful team environment.
• Maintains attention to detail and follows through on commitments.
• Upholds high standards of integrity, discipline, and dependability.