JOB PURPOSE: 

The Sales Agent is responsible for driving ticket and subscription sales by actively engaging with customers, welcoming them professionally, and guiding them through the purchasing process. This role includes prospecting for new customers, managing customer flow in front of the sales office, and delivering exceptional after-sales service. The Sales Agent ensures a seamless and positive experience for customers from initial contact through post-purchase support, contributing to overall customer satisfaction and business success.

RESPONSIBILITIES/DUTIES 

• Welcome customers professionally and assist them in reaching their destinations.

• Monitor and ensure the proper functioning of ticket office machines and subscription devices.

• Check tickets, subscription cards, and cash stock at the beginning and end of each shift.

• Issue, renew, and correctly process tickets and subscriptions while verifying transactions to avoid errors.

• Ensure accurate handling and documentation of cash, including counting, sorting, and reporting discrepancies.

• Communicate any relevant instructions to colleagues on subsequent shifts and report any deficiencies or emergency issues to the appropriate manager, following the administrative hierarchy.

• Match fingerprint attendance with the attendance book and adhere to the company's dress code policy.

• Perform additional duties as assigned by the sales leader and zone manager.

ESSENTIAL QUALIFICATIONS, KNOWLEDGE & EXPERIENCE

QUALIFICATIONS:

• Bachelor’s in a relevant field.

KNOWLEDGE:

• Strong written and verbal communication skills.

• Detail-oriented with a proactive approach.

• Ability to remain calm, speak softly, and convey messages clearly and effectively, especially in challenging situations.

• Systematic and organized mindset.

• Customer-focused, with the capability to anticipate, understand, and address customer needs.

• Flexible with working hours and effective in a team environment.

• Proactive in identifying and resolving issues.

• Well-informed about activities affecting passengers.

• Rigorous in executing and adhering to instructions and procedures, maintaining strict compliance with rules of conduct.

EXPERIENCE:

• Relevant experience in customer service or retail.

DESIRED BEHAVIORS & EXPERIENCES

• Professionalism and commitment.

• Strong communication skills.